How Can We Help You?
From your first enquiry to the completion of your journey — our support begins the moment you start planning and continues throughout your holiday and beyond.
Support Categories
Booking Assistance
Our travel team can assist you with every aspect of your Sri Lanka holiday, from the initial enquiry to the final confirmation.
- New booking enquiries
- Tailor-made holiday itineraries
- Hotel and resort reservations
- Airport transfers
- Private transportation
- Sightseeing tours and excursions
- Chauffeur-guides and professional guides
- Group travel
- MICE and incentive travel
- Honeymoon and family holidays
- Special-interest tours
- Booking amendments
- Special travel requirements
Before You Travel
We can provide practical pre-travel assistance and general information regarding:
- Sri Lanka entry and visa requirements
- Airport arrival arrangements
- Travel documentation
- Hotel and destination information
- Weather and packing guidance
- Currency and payments
- Local transportation
- Sightseeing and excursions
- Cultural information and travel etiquette
During Your Stay in Sri Lanka
Our service does not end when you arrive in Sri Lanka. Guests travelling with Union Holidays can contact our local team throughout their journey for assistance relating to their confirmed travel arrangements.
- Hotel-related matters
- Airport transfers
- Transportation arrangements
- Chauffeurs and guides
- Tours and excursions
- Itinerary changes
- Flight-related ground arrangement changes
- Local destination assistance
- Coordination with travel service providers
24/7 Emergency Support
Guests travelling with Union Holidays have access to 24/7 emergency assistance throughout their stay in Sri Lanka for urgent matters relating to their travel arrangements. Our team can provide assistance with situations including:
- Urgent hotel-related issues
- Airport transfer problems
- Transport disruptions
- Missed or delayed travel arrangements
- Flight delays or cancellations affecting ground services
- Urgent itinerary changes
- Problems relating to confirmed tours or excursions
- Coordination with hotels, guides and transport providers
- Other urgent destination-related travel matters
Regional Travel Services
Union Holidays can also assist travellers wishing to combine their Sri Lanka holiday with other destinations in Asia and the Indian Ocean.
- International and regional air tickets
- Visa application assistance
- Hotel reservations
- Airport transfers
- Sightseeing tours
- Holiday packages
- Multi-country itineraries
- Travel documentation guidance
Air Ticket Reservations
Union Holidays can arrange international and regional air tickets for journeys from Sri Lanka and other applicable points of origin.
Visa Assistance
We can provide visa application assistance for selected countries, including popular regional destinations.
Destinations:
Payments, Amendments, Cancellations & Refunds
Our team can assist with enquiries relating to:
- Booking payments
- Payment confirmations
- Booking amendments
- Cancellations
- Refund requests
- Supplier charges
- Rebooking options
Travel Agent & B2B Support
Union Holidays welcomes partnerships with overseas travel agents, tour operators and other travel trade professionals. We aim to operate as an extension of your office in Sri Lanka.
- Tailor-made quotations
- Destination recommendations
- Hotel and resort rates
- Ground handling
- Airport transfers
- Transportation
- Guides and chauffeur-guides
- Group bookings
- MICE and incentive programmes
- Special-interest tours
- Regional extensions
- Multi-country packages
- Visa assistance
- Air ticket arrangements
- In-destination client support
- 24/7 emergency assistance for travelling guests
Feedback & Complaints
Your feedback is important to us. If you experience any concern during your journey, we encourage you to contact Union Holidays immediately so that our team has an opportunity to assist and resolve the matter while you are travelling.
Post-travel comments, suggestions or complaints may also be submitted to our customer service team.
24/7 Emergency Support in Sri Lanka
Guests travelling with Union Holidays have access to round-the-clock emergency assistance throughout their stay. Our team provides help with urgent hotel issues, transport disruptions, flight delays, itinerary changes, and other destination-related travel matters — day or night, wherever you are in Sri Lanka.
Contact Our Support Team
Reach the team however works best for you — we're active on every channel below.
Submit a Support Ticket
Give us the details and our support team will get back to you as soon as possible.
Travel With Confidence
From your first enquiry until the completion of your journey, Union Holidays is here to support you with pre-travel assistance, booking support, airport arrival assistance, in-destination support, 24/7 emergency assistance, and post-travel customer service.