Privacy Policy
How Union Travel Center collects, uses and protects your personal information when you plan and book a trip with us.
Privacy Policy
How Union Holidays collects, uses, protects and handles personal information.
Union Holidays respects the privacy of our customers, business partners and website visitors. We are committed to protecting personal information entrusted to us and handling such information responsibly and in accordance with applicable data protection laws in Sri Lanka.
1. Information We Collect
When you contact us, make an enquiry or arrange travel services through Union Holidays, we may collect information including:
- Name, address, telephone number and email address
- Nationality, date of birth and passport information
- Visa and immigration-related information where required
- Flight and travel details
- Hotel, transfer, tour and activity preferences
- Information relating to other travellers included in a booking
- Payment and transaction information
- Special requests, including dietary or accessibility requirements
- Information submitted through our website, email, telephone, WhatsApp or other communication channels
Our website may also collect limited technical information such as IP address, browser type, device information and website usage data.
Use of Your Information
How we use personal information to provide and improve our travel services.
2. How We Use Your Information
We may use personal information to:
- Respond to enquiries and prepare travel quotations
- Make and manage hotel, transport, tour, excursion and other travel reservations
- Arrange airport transfers and destination services
- Facilitate visa or travel documentation where requested
- Communicate booking confirmations, amendments and important travel information
- Process payments and maintain transaction records
- Provide customer support before, during and after travel
- Improve our products, services and website
- Prevent fraud and protect our business and customers
- Meet legal, regulatory and contractual obligations
- Send promotional information where the customer has agreed to receive such communication
Who We Share With
Information may be shared where necessary to provide requested travel services.
3. Sharing of Information
To provide travel services, it may be necessary for Union Holidays to share relevant information with third parties, including:
- Hotels and accommodation providers
- Airlines
- Transport operators and vehicle providers
- Tour guides, excursion operators and activity providers
- Destination and tourism service providers
- Visa processing organisations, embassies or immigration authorities where applicable
- Payment processors and financial institutions
- Technology, website and communication service providers
- Government or regulatory authorities where required by law
We provide third parties only with information reasonably required to deliver the requested service or fulfil a legal obligation.
Data Transfers
How personal information may be handled when international travel services are arranged.
4. International Data Transfers
Travel arrangements frequently involve service providers located in different countries. Personal information may therefore be transferred outside Sri Lanka when necessary to complete an international travel booking or provide a requested service.
We take reasonable steps to ensure personal information is handled appropriately when it is shared with our overseas partners and service providers.
Secure Payments
How payment information is handled when arranging travel services.
5. Payment Information
Where online or electronic payment facilities are provided, payments may be processed through authorised banks or third-party payment service providers.
Union Holidays does not intentionally retain complete credit or debit card information unless specifically necessary and permitted under applicable security and legal requirements.
Cookies on Our Website
How cookies and similar technologies are used on our website.
6. Cookies and Website Information
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website and provide a better browsing experience.
Visitors may control or disable cookies through their browser settings. Disabling certain cookies may affect some website functions.
Travel Updates
How we handle promotional communications.
7. Marketing Communications
We may occasionally communicate special offers, destination information or travel promotions to customers who have agreed to receive such information.
Customers may request to stop receiving marketing communications at any time by contacting us or using any unsubscribe facility provided.
Keeping Your Data Safe
Reasonable measures to protect your personal information.
8. Data Security
Union Holidays takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet or electronic transmission system can be guaranteed to be completely secure.
Keeping Information Only as Needed
How long personal information is retained.
9. Retention of Information
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including providing travel services, maintaining business records and complying with legal, accounting and regulatory requirements.
Information that is no longer required will be securely deleted, anonymised or otherwise appropriately disposed of.
Your Data, Your Choices
You may contact us regarding personal information held by Union Holidays.
10. Your Personal Information
Subject to applicable laws, individuals may contact us regarding personal information held by Union Holidays and may request that inaccurate information be corrected or that certain information be updated or deleted where legally permitted.
Requests relating to personal information may be submitted using the contact details below.
Protecting Children's Data
Information relating to children may be required for travel arrangements.
11. Children's Information
Where travel arrangements involve children, personal information relating to the child may be required for airline reservations, accommodation, visa processing or other travel services.
Such information should be provided by a parent, legal guardian or another person authorised to provide the information.
External Websites
Privacy policies of external websites are separate from ours.
12. Third-Party Websites
The Union Holidays website may contain links to websites operated by airlines, hotels, tourism organisations or other third parties.
Union Holidays is not responsible for the privacy practices, security or content of external websites. Visitors are encouraged to review the privacy policies of those websites separately.
Changes to This Privacy Policy
This policy may be updated when our services or legal requirements change.
13. Changes to This Privacy Policy
Union Holidays may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or applicable legal requirements.
Any updated version will be published on this website with the revised effective date.
Questions About This Policy?
Contact us regarding this Privacy Policy or your personal information.
14. Contact Us
For questions regarding this Privacy Policy or the handling of personal information, please contact:
Union Holidays
Union Travel Associates (Pvt) Ltd
Level 5, East Tower, World Trade Center,
Colombo 01, Sri Lanka
Email:
info@uniontravelcenter.lk
Telephone:
+94 777 122 155
Website:
www.unionholidays.lk
Cancellation & Refund Policy
This policy explains our cancellation, refund and amendment terms for travel arrangements booked with Union Holidays.
Union Holidays understands that travel plans can change. We aim to handle cancellations and refunds fairly and transparently while recognising that many travel services are reserved and paid for in advance with hotels and other service providers.
Standard Cancellation Charges
Unless different cancellation conditions have been specifically advised at the time of quotation or confirmation, the following charges will apply:
- More than 30 days before arrival: 10% of the total booking value
- 15–30 days before arrival: 25% of the total booking value
- 8–14 days before arrival: 50% of the total booking value
- Within 7 days of arrival: 100% of the total booking value
- No-show: 100% of the total booking value
Supplier-Specific Conditions
Certain hotels, resorts, airlines, train tickets, attractions, excursions and other services may have cancellation conditions that are stricter than the above.
Where such conditions apply, they will be communicated at the quotation or booking stage and those specific conditions will take precedence over the standard Union Holidays cancellation policy.
Peak-Season Bookings
Bookings during Christmas, New Year, Easter, festivals, special events and other high-demand periods may be subject to stricter cancellation and payment conditions imposed by hotels and service providers.
These conditions will be advised before confirmation.
Groups and MICE
Group tours, conferences, incentives and other large bookings may have individually agreed deposit, payment and cancellation conditions.
The terms stated in the relevant quotation, contract or confirmation will apply.
Non-Refundable Services
Certain services may be fully or partially non-refundable once confirmed, including:
- Promotional or special hotel rates
- Airline tickets
- Train tickets
- Attraction and event tickets
- Specially arranged transportation
- Certain excursions and activities
- Services requiring non-refundable advance deposits
Customers and travel partners will be informed of such conditions wherever applicable before confirmation.
Amendments
Changes to confirmed travel arrangements will be accommodated wherever possible and will be subject to availability.
Any additional charges or amendment fees imposed by suppliers will be payable by the customer.
Visa Refusal
Visa approval is outside the control of Union Holidays.
Normal cancellation conditions will therefore apply in the event of a visa refusal or delay unless the relevant hotel or service provider agrees to waive or reduce its cancellation charges.
We strongly recommend obtaining the necessary visa or travel authorisation before committing to non-refundable travel arrangements.
Early Departure and Unused Services
No refund will normally be provided for accommodation, transfers, tours, excursions, meals or other services voluntarily not used after commencement of the trip.
Where a supplier agrees to refund an unused service, Union Holidays will pass the recoverable amount to the customer after applicable charges.
Flight Disruptions
Where changes or cancellations arise due to airline delays, cancellations or schedule changes, Union Holidays will make reasonable efforts to rearrange the ground services.
Any additional cost or cancellation charge will depend on the conditions of the relevant service providers.
Force Majeure
Where travel arrangements are affected by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, civil disturbances, strikes or similar events, Union Holidays will work with its suppliers to obtain the best possible solution.
Depending on supplier policies, this may include:
- Date changes
- Travel credits
- Alternative arrangements
- Partial refunds
- Full refunds where recoverable
Refund Processing
Approved refunds will be calculated after deducting:
- Applicable cancellation charges
- Non-refundable supplier payments
- Services already provided
- Bank, credit card or payment processing charges where applicable
Eligible refunds will normally be returned through the original method of payment.
Union Holidays will endeavour to process an approved refund promptly after the corresponding refund has been received or confirmed by the relevant service provider.
B2B Travel Partners
For bookings made through overseas travel agents, tour operators or other B2B partners, the cancellation conditions stated in the applicable quotation or booking confirmation shall apply.
The travel partner is responsible for communicating these conditions to the final traveller before confirming the booking.
Travel Insurance
We strongly recommend that all travellers obtain comprehensive travel insurance covering cancellation, medical emergencies and travel disruption.
Union Holidays reserves the right to apply specific cancellation conditions to individual bookings where these have been clearly communicated prior to confirmation.